Shipping policy


Free shipping on all Australian orders over $90AUD

Shipping Method

We use SHIPPIT to manage all our delivery process.  

Que does not accept responsibility for items lost in transit.
Expected Delivery Time

2 - 7 working days, up to 10 working days to Western Australia. A tracking number will be provided.
Delivery to PO Boxes, Parcel Collect and Parcel Lockers is not available 

 

International Shipping

Please note that we DO NOT ship internationally.

What if my order hasn't arrived in the estimated time?

If all the items you ordered are in stock at the time of purchase, and you have placed your order before 2pm, you can expect your order to be dispatched the same day.

If your order was placed after 2pm, and all items are available, your order will be dispatched next business day.

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. 

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.  

What happens if an item I ordered was out of stock?

If one of the items you've ordered is out of stock, your order will be placed on hold until the available item comes back into stock.

This will be reflected on your confirmation email, as your dispatch date will be delayed.

If you would like an update on when a product will come back into stock, please email us at info@quecolour.com. Thanks for understanding.

Returns

If you'd like to return an item to us, please view our return information page.